Customer logistics management – centralized control of your supply chain

Your central partner for the operational management of your supply chains.

With our Customer Logistics Management service, we take over the complete operational management of your logistics processes—ranging from transport planning and order processing to document coordination and communication across the entire supply chain. After all, efficient supply chains today require far more than just the organization of transport.

We act as your central point of contact and assume responsibility for the smooth execution of your logistics operations. In doing so, we coordinate global shipments, manage service providers and carriers, ensure comprehensive document handling, and create maximum transparency. This allows us to reduce complexity, increase planning reliability, and relieve the burden on your internal resources.

Acting as an extension of your company, we combine a deep understanding of processes with extensive experience in transport, order management, and documentation—ensuring a reliable, efficient, and transparent supply chain.

Document management

We handle all trade- and transport-related documentation in compliance with international regulations:

• Preparation and review of shipping, customs, and trade documents
• Compliance with country-specific regulations
• Certificates of origin and legalizations
• Letter of credit processing, including bank submission
• Transport insurance certificates
• Document review against payment terms (CAD, collections)
• Organization of physical document handling, including courier services
• Preparation and review of dangerous goods documentation (e.g., DGD, IMO)

Freight management

We ensure transparency and the optimization of your transport costs:

• Freight procurement and tender management
• Verification and reconciliation of freight invoices
• Claims management for discrepancies
• Account coding and posting
• Analysis and optimization of cost structures

Your benefits at a glance

With our Customer Logistics Management, you benefit from holistic supply chain coordination:

• A single point of contact for all logistics processes
• Reduced complexity and fewer interfaces
• Higher data quality through structured processes
• Reliable compliance with international regulations
• Transparency regarding orders, shipments, and documents
• Proactive management of deviations and risks
• Optimized costs and lead times
• Relief for your internal resources